How can Six Sigma be used in Quality Services

In the last 35 years, Six Sigma has evolved into one of the world's most crucial quality management methodologies. While it has typically originated from the manufacturing industries, professionals incorporate Six Sigma in other transactional businesses such as healthcare, banking, and software development.

In this scenario, several companies are looking for professionals with sound knowledge of Six Sigma. You can now choose to develop your expertise in this field by undergoing a Six Sigma course. Embarking on a professional journey in this area is a rewarding career. It will enable you to pave the way toward success, thus enjoying top-notch demand in the competitive market.

For more information, take a quick look at this article from tip to toe. Stay tuned till the end, and you will be able to come across valuable insights.

What is Six Sigma?

Six Sigma mainly contributes to improving several processes such as enhancing customer service, generating business expansion, acquiring enough knowledge about service sectors, business processes, etc. Besides, professionals also implement Six Sigma in sales, human resources, and marketing.

It is a great tool to reduce errors and defects in an industry. This specific methodology has helped several insurance companies, financial sectors, management companies, educational institutes, high-tech companies, and state agencies improve their quality.

What is the Six Sigma process of business transformation?

The Six Sigma practitioners generally use the DMAIC standard methodology to implement them in several industries. It uses a data-driven management process to improve and optimize business processes.

The DMAIC method of the Six Sigma process comes with five phases that are stated below right here:

  • Define: The companies first try to define the business problem from a consumer's perspective. After that, they set goals with an approach to map the procedure.
  • Measure: The professionals try to measure the issue with supporting data or in numbers. After that, they evaluate the measurement system to achieve a predictable outcome.
  • Analyze: The Six Sigma process is analyzed in the third phase to discover the influencing variables. This step helps identify variations with the help of historical data.
  • Improve: Six Sigma process investigates how a typical alteration in 'X' can impact 'Y.'
  • Control: This is the final phase where you as a business professional will be able to determine whether the performance objective is well-designed and well-implemented or not. You can also identify the sustainability of design improvements in the best possible manner.

How is Six Sigma useful in quality services?

Six Sigma help businesses improve current processes, products, or services by discovering and eliminating defects. It streamlines quality control in manufacturing or business processes, so there is little to no variance. Let's take a look at different uses of Six Sigma in various industries:

1.     Manufacturing Industry

Six Sigma plays an essential role in the improvement and manufacturing industry. Most companies pay top-notch attention to producing different raw materials that are useful to manufacture other things. Since Six Sigma was exclusively designed for the manufacturing industry back in 1980, implementing this process comes with its benefits. The main motive of the experts is to ensure minimal defects that are less than 3.4 defects per million.

2.     Textile Industry

The textile industry is one of the leading sectors exposed to many defects and variations in each process. This is where the Six Sigma methodologies can act as a great boon from various aspects. It is a great tool to boost a company's reputation and the industry's market stability. Simply put, Six Sigma has a smarter approach to ensuring quality innovation and customer satisfaction.

3.     Information Technology

Since Six Sigma is nothing but a project-based approach, the sectors related to Information Technology used a wide range of processes for incorporating Six Sigma. It enables the employees to become more productive, thus ensuring excellent experience and boosting the company's profitability.

4.     Telecom Industry

The Telecom industry can generate desired outputs by applying the DMAIC process in this industry. The 'define phase' allows the experts to understand the delivery process costs. In the 'measuring phase,' the defects in the delivery process are identified. After that, they analyze the information measured with an approach to creating room for improvements. The procedures are improved and controlled in the last two phases to notice whether the improvements are delivered properly. 

5.     Healthcare

According to a study, it is pretty evident that 87% of healthcare firms have witnessed massive improvements in patient scores after using process improvement methodologies. Several pharmaceutical companies have adopted these practices to manufacture drugs, ensure product effectiveness and meet safety standards.

6.     Oil and Gas

Oil and gas is another mature industry relying on the Six Sigma Process. Since this specific firm has been facing a significant downturn, the methodologies related to Six Sigma have helped several businesses to achieve profit in tighter economic times.

Benefits of Six Sigma for different companies

Go through the points mentioned below at a glance:

  • Six Sigma processes boost overall productivity.
  • It helps to increase revenue.
  • It helps to save time, materials, and money.
  • Reduced costs due to fewer defects
  • It helps to process more car loans in a bank.
  • Six Sigma processes pave the way for continuous improvement in a company.
  • It helps to make data-driven mistakes.

Benefits of Six Sigma for individuals

Let's learn about the benefits of Six Sigma for individuals right away:

  • It is a clear and new way of dealing with problems while combating them.
  • It improves the work environment along with the overall quality of work.
  • Individuals can expect higher pay scales by tapping into this field.
  • Six Sigma instills a sense of responsibility and ownership among aspiring business leaders.

Job Opportunities after getting a Six Sigma certification

Take a look at the types of jobs that you can opt for after undergoing a Six Sigma course:

  • Payroll clerks
  • Accountants
  • HR professionals
  • IT technicians
  • Solutions engineers
  • Customer service reps
  • Workflow engineers

Wrapping up

The introduction of Six Sigma is no less than a pure blessing for various industries. You can now enjoy the never-ending demand by enrolling yourself in this specific program.

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Author: Admin

Admin is a professional blogger and digital marketer at 99techpost. She writes about Digital Marketing, Technology, WordPress, SEO, Web Design and Development . You can also follow us on facebook & twitter. Feel free to contact us if you have any queries.

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