Over the last few years, 57 percent of business owners have increased their use of outsourcing. They're outsourcing various aspects of their business, from tech support to accounting, and generally seeing great results.
Have you considered outsourcing tech support for your business? Or, are you unsure of whether or not it'll actually benefit your company?
If you're on the fence about outsourcing tech support, keep reading.
Listed below are some of the greatest benefits that come from outsourcing tech support for small business. You'll also learn how to outsource effectively in order to experience these benefits.
Lots of businesses rely on outsourcing (for tech support and other elements) as a way to help them save money.
Initially, outsourcing might not seem like a good option for saving money. After all, aren't you paying someone to do something that you could do yourself?
This is technically true. Many business owners find, though, that their costs decrease when they outsource certain aspects of their company.
When you outsource tech support, for example, you get to pay a flat fee for all your support needs. You don't have to worry about paying salaries or wages, nor do you have to worry about benefits or the cost of hiring and training a new employee.
More Time to Focus on the Business
When you outsource tech support for your small business, you also free up a lot of time for yourself and your staff.
If you aren't paying an IT professional and were trying to deal with tech support issues on your own, you're probably spending a lot of time away from matters that are more important to the success of your company.
It's normal for small business owners to wear many hats. If you're wearing too many hats, though, it's going to be hard for you to focus on the areas of your business that need your attention specifically.
When you outsource your tech support, your online security tends to improve. Tech support experts know how to keep your business's (and your customer's) data secure.
When you outsource IT, you can rest easy knowing that this sensitive information is secure and that you'll be less likely to deal with an expensive and serious security breach.
Get 24-Hour Support
When you outsource tech support for your small business, it's easier for you to ensure that your customers have access to 24-hour support.
You don't have to worry about paying salaries and benefits for round-the-clock employees, either.
Access to 24-hour support is a major selling point for small businesses, and it can help to set you apart from your competition. Who doesn't want that?
Gain Access to Experts
Finally, outsourcing tech support gives you access to IT experts who are familiar with the latest tech support technology on the market.
When you outsource tech support, you will know that your customers are getting the greatest level of support possible.
You can also rest assured that your website and other aspects of your business are being handled by experienced professionals.
How to Outsource Tech Support for Small Business
Whether you want to invest in managed IT services for your law firm or outsource tech support for your online clothing company, there are good ways and bad ways to go about outsourcing.
If you want to experience all the benefits that outsourcing tech support has to offer, be sure to follow these guidelines to make sure you're outsourcing in the best way for your business:
Set Clear Expectations
The first step to proper tech support outsourcing is to set clear expectations for what you want to get out of it. Think, too, about what you want your customers to experience when they call in with a tech support issue.
Be clear about the tone you want to be used when support technicians are communicating with your customers. Be clear about the specific issues you want them to handle as well.
Compare Your Options
Don't just outsource your tech support to the first company you find. Do some research and compare your options before you make a decision.
When you're comparing services, it's important to consider several different factors, including price, customer satisfaction ratings, and their availability to communicate with you.
Be thorough in your search and don't let yourself be swayed by low prices or grandiose claims.
Focus on More Than Cost Savings
Many business owners start looking into outsourcing because they want to reduce costs.
There's nothing wrong with this, of course. Saving money is one of the main benefits of outsourcing after all. It's important to make sure that's not your only motivation, though.
It can take time to see significant cost savings from outsourced tech support, so you'll need to be patient when you first start outsourcing.
Consider Security and Legal Issues
Be sure that you understand your legal obligations before you allow an outside company to have access to your customer data.
You might want to consider only giving your outsourced support access to certain levels of information and reserving the higher level information for your internal staff.
Talk to your legal team before you make any final decisions.
Stay in Touch
Finally, it's important to communicate with your outsourced support on a regular basis.
It's not ideal to adopt a "set it and forget it" mindset when it comes to outsourcing tech support (or any aspect of your business).
Check in regularly to make sure they're doing the job well and that you're seeing the benefits you want to see.
Get More Outsourcing Tips Today
Clearly, there are many reasons why you might want to outsource tech support for small business.
Are you ready to jump on the outsourcing bandwagon?
Before you do, make sure you keep these outsourcing guidelines in mind. They'll help you see the greatest results and avoid costly mistakes.
Do you want to learn more about outsourcing for your business? If so, check out some of our other articles on the subject today.
This one on industries that benefit from call center software is a good follow-up to the outsourcing discussion.